Terms and Conditions
By hiring from Hourglass Rental you are agreeing to the below terms and conditions.
TRY ONs
$15 non refundable fee for a 30 minute try on. If your try on is successful your $15 will be taken off the rental price.
DRY CLEANING
Dry cleaning is not included in the rental price and is dependent on each item.
After the hire term, Hourglass Rental will dry clean your rented outfit. We work with experienced dry cleaners who are familiar with the recommended cleaning procedures. Customers agree not to try to clean the garment; if they do and the dress sustains irreversible damage, there may be additional fees.
PICK UPS & RETURNS
The regular rental period is 3 days (Friday-Sunday). If you require an extended booking it will be an extra $25 per day. This must be organised with Hourglass Rental for confirmation prior to booking.
The hired item MUST be returned by Sunday. If you return a garment after Sunday you will receive a $15 late return fee on top of your rental price.
Express post available on top of hire fee and must be express posted back before Monday 12pm. To ensure responsibility and the security of the package, a tracking number must be provided when returning your item on Monday.
SIZING ISSUES/ EVENT CANCELLATION/FAULTY ITEM
If you require a booking cancellation after making payment, no refund will be issued, only store credit. The garment MUST be unworn.
A booking cancellation includes being unable to wear a garment due to event cancelation, sizing issue or other.
If a garment is faulty PRIOR to being worn, pictures must be sent within 4 hours of receiving the rental to receive a full refund. We take our own pictures of each garment.
DAMAGES
If the garment has small damages including broken zipper, stitching or thread pulls that can be fixed you will be charged for the price of fixing the item.
If significant damages occur you will have to pay RRP for the garment on top of rental costs.
SECURITY
To ensure security of the rental it is required that a picture of your ID along with payment confirmation is sent to Hourglass Rental.
PAYMENT
Please pay via BSB and add the garment name in description of payment. Payment must be received before garment is picked up or posted
Account details -
Name - HourglassRental
BSB - 633123
ACC - 198754897
CONFIRMATION
As a last step to confirm your rental please fill out this form in the link sent below